Frequently Asked Questions
We accept payment through all major credit cards and PayPal. For our local Singaporeans, we have enabled PayNow for greater convenience!
For instalment plans, we are in the midst of exploring a partnership with a payment gateway and we hope to provide more solutions for you soon!
However, if you need an instalment plan urgently, do reach out to us at sales@scentkew.com and we are happy to discuss any special arrangements for you.
For instalment plans, we are in the midst of exploring a partnership with a payment gateway and we hope to provide more solutions for you soon!
However, if you need an instalment plan urgently, do reach out to us at sales@scentkew.com and we are happy to discuss any special arrangements for you.
We currently provide 2 local delivery options:
Standard delivery (within 3 to 5 days) - $5.00
Expedited delivery (within next day) - $15.00
Standard delivery (within 3 to 5 days) - $5.00
Expedited delivery (within next day) - $15.00
We are currently able to deliver within Singapore only.
However, do drop us an email at sales@scentkew.com if you are located outside of Singapore and we will definitely try our best to see what can be done.
However, do drop us an email at sales@scentkew.com if you are located outside of Singapore and we will definitely try our best to see what can be done.
Unfortunately, due to the nature of the product, we apologize that returns are not accepted once it has been opened.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@scentkew.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@scentkew.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.